- BEFORE MAKING A RESERVATION -
DO YOU PROVIDE linen RENTAL & Laundry SERVICE IN MY LOCATION?
We provide our rental and laundry services mostly to the greater Washington DC metropolitan area (or within 35 miles from our office). Please give us a call at (240) 892-2956 or email us at hello@pinnaclelinens.net to determine if we can offer services to your specific location.
how do I inquire about A rental equipment and/or laundry service?
To inquire about rental equipment (i.e. tablecloths, napkins, table settings, etc.) please fill out the form on the "Contact Us" page tab, send us an email, or simply give us a call at (240) 892-2956.
YOU DON'T HAVE the linens I NEED/I'M LOOKING FOR. CAN YOU GET IT FOR ME?
Most likely yes! We aim to provide the best service possible and cater to the needs of our customers; therefore, we don't mind going the extra mile to make your event just how you envision it to be. If we currently don't offer the table linens you need, please give us a call at (240) 892-2956, fill out the form in "Contact Us" page, or send us an email with the following details:
- Quantity of each type of linen
- Size(s)
- Color(s)
- Material(s)
- Desired date of delivery/event date
- And if possible, a picture of the material/style you want
DO YOU CUSTOM MAKE TABLECLOTHS?
Yes we do! If you have a non-standard table, we can custom make your tablecloths; however, this service is only available to clients with weekly orders (i.e. we do not offer this service for one time rentals).
If you would like to have custom made tablecloths, just provide us your table dimensions, color & fabric preference, and the average quantity you will need per week. You can either give us a call at (240) 892-2956 or email us at hello@pinnaclelinens.net and we will respond to your request within 24 hours (excluding weekends).
If you would like to have custom made tablecloths, just provide us your table dimensions, color & fabric preference, and the average quantity you will need per week. You can either give us a call at (240) 892-2956 or email us at hello@pinnaclelinens.net and we will respond to your request within 24 hours (excluding weekends).
HOW SOON SHOULD I MAKE a RESERVATION?
The sooner the better! All reservations are based on availability, so if you have your event date set, place your reservation as soon as you can. This better guarantees the equipment will be available on the date of your event.
You can also reserve equipment at least two (2) days before your desired delivery/pick up date; however, since we operate on a first come first serve basis, this does not guarantee we will have the equipment available on that date. For special equipment (i.e. made to order equipment or equipment that must be purchased from a manufacturer), we request that you make a reservation at least two weeks (14 days) prior to your desired delivery/pick up date. To see which equipment are readily available, please refer to our Products & Services page.
You can also reserve equipment at least two (2) days before your desired delivery/pick up date; however, since we operate on a first come first serve basis, this does not guarantee we will have the equipment available on that date. For special equipment (i.e. made to order equipment or equipment that must be purchased from a manufacturer), we request that you make a reservation at least two weeks (14 days) prior to your desired delivery/pick up date. To see which equipment are readily available, please refer to our Products & Services page.
CAN I PLACE AN ORDER AND PICK UP THE EQUIPMENT ON THE SAME DAY?
If the equipment you want is readily available and has not been reserved by another customer, you are more than welcome to order and pick them up on the same day. Please give us a call at (240) 892-2956 or send us an email at hello@pinnaclelinens.net to confirm the availability of the equipment you want as well as to schedule a time for pick up.
- LINEN & LAUNDRY SERVICE PRICES -
wHERE CAN I FIND YOUR PRICE LIST?
Our "One Time Rental" prices are different from our "Weekly Rental" prices.
For "One Time Rental" price quotes, please fill out the form on the "Contact Us" page or give us a call at (240) 892-2956. For inquiries made using our website's form, please include:
For "Weekly Rental" price quotes, please give us a call at (240) 892-2956 or email us at hello@pinnaclelinens.net. If possible, please provide a current linen invoice that best reflects your average weekly order. This will help us determine how much discount we can offer.
For "One Time Rental" price quotes, please fill out the form on the "Contact Us" page or give us a call at (240) 892-2956. For inquiries made using our website's form, please include:
- Size(s) of the linen
- Color(s)
- Material(s)/style(s)
- And quantity for each type
For "Weekly Rental" price quotes, please give us a call at (240) 892-2956 or email us at hello@pinnaclelinens.net. If possible, please provide a current linen invoice that best reflects your average weekly order. This will help us determine how much discount we can offer.
I FOUND A BETTER PRICE SOMEWHERE ELSE. DO YOU PRICE MATCH?
We don't just price match, we lower our prices! Here at Pinnacle Linens, we are committed to providing you high quality linens and excellent service at the best possible price. With proof of receipt, invoice, or quotation from any legitimate and local competitor*, we can lower your cost by at least 5%. This applies to "Weekly Orders" only.
*Legitimate and local competitor refers to other linen rental companies around the area and excludes online wholesale stores also offering rental services.
*Legitimate and local competitor refers to other linen rental companies around the area and excludes online wholesale stores also offering rental services.
HOw much do you charge for your laundry service?
Our laundry service prices depends on a couple of factors such as linen size(s), fabric material, and quantity. Please give us a call at (240) 892-2956 or email us at hello@pinnaclelinens.net for a laundry service price quote. For periodic laundry service (e.g. weekly or bi-weekly laundry service) please provide your current laundry invoice, if possible. This will help us determine if we are able to provide service as well as how much discount we can offer.
- ORDERS & PAYMENTS -
How Can I place an order?
For new customers, you can email us at hello@pinnaclelinens.net or give us a call at (240) 892-2956. We will need to obtain some required information before you can place an order.
For exisiting customers, you can email us your order or place it via phone. If sending an email, please include the following:
For exisiting customers, you can email us your order or place it via phone. If sending an email, please include the following:
- Quantity for each linen
- Size(s)
- Color(s)
- Material(s)/Style(s)
- Delivery Date
- Special instructions, if any
Can I make changes to my order? Until when can i make changes to my order?
Of course! We understand things happen; therefore, you are welcome to add, subtract, or switch to a different color and/or style as long as those equipment are readily available in our shop and have not been reserved by another customer. If you want to make any changes to your order, just give us a call at (240) 892-2956 or send us an email at hello@pinnaclelinens.net detailing the changes.
Any changes to your order can be made no less than 24 hours before your scheduled delivery/pick up date. We will inform you as soon as we can if the changes you want to make are possible.
Any changes to your order can be made no less than 24 hours before your scheduled delivery/pick up date. We will inform you as soon as we can if the changes you want to make are possible.
Can i make changes to my order it if is classified as "special equipment"? until when can i make changes to my "special equipment" order?
"Special Equipment" are equipment that are not readily available in our shop. Because these equipment are either made in house or ordered from a manufacturer or supplier, you can only make changes to the quantity ordered.
Any changes to a "Special Equipment" order that is made in house must be made at least a week (7 days) prior to your delivery date. If your "Special Equipment" was purchased from one of our manufacturers or suppliers, please give us a call at (240) 892-2956 or email us at hello@pinnaclelinens.net to determine if any additions can be made.
Any changes to a "Special Equipment" order that is made in house must be made at least a week (7 days) prior to your delivery date. If your "Special Equipment" was purchased from one of our manufacturers or suppliers, please give us a call at (240) 892-2956 or email us at hello@pinnaclelinens.net to determine if any additions can be made.
Can i cancel my order? will i be charged any fees for cancelling my order?
We do allow order cancellation; however, cancellation fees depend on the time the cancellation was made. Please see below.
For equipment readily available in our shop:
For "Special Equipment" (i.e. equipment that are not readily available and must be made in house or purchased from a manufacturer or supplier):
To cancel your order, please email us at hello@pinnaclelinens.net or give us a call at (240) 892-2956.
For equipment readily available in our shop:
- You may cancel at least 24 hours before your scheduled delivery date and not be subjected to any cancellation fees.
- Any cancellation received less than 24 hours is subjected to a 30% cancellation fee of your order total (applies to orders with a minimum of $150.00).
- Any orders canceled when it is out for delivery or has been delivered will not be refunded (if the invoice was prepaid) or will be charged to the credit card on file for the full amount (if the invoice was not prepaid).
For "Special Equipment" (i.e. equipment that are not readily available and must be made in house or purchased from a manufacturer or supplier):
- Special equipment cancellation is subjected to a cancellation fee, which is 35% of the invoice.
- Orders canceled less than 24 hours, when it is out for delivery, or has been delivered will not be refunded (if the invoice was prepaid) or will be charged to the credit card on file for the full amount (if the invoice was not prepaid).
To cancel your order, please email us at hello@pinnaclelinens.net or give us a call at (240) 892-2956.
when do i to pay my invoice?
For "One Time Rentals", you may choose to pay after placing your order. Otherwise, full payment is due on the delivery date/pick up date listed on your invoice. For orders totaling $150.00 or more, a 30% or 35% deposit is due at the time of reservation.
For "Weekly Order" clients, payments are based on the payment terms agreed upon when you contracted with us (e.g. weekly, biweekly, monthly, Net15, Net30, or Net45).
For "Weekly Order" clients, payments are based on the payment terms agreed upon when you contracted with us (e.g. weekly, biweekly, monthly, Net15, Net30, or Net45).
what forms of payment do you take and how do i pay for my invoice?
We accept cash, personal checks, business checks, and all major credit cards.
If you wish to receive a copy of your payment receipt, kindly send us an email at cbitangcol@pinnaclelinens.net or give us a call at (240) 892-2956.
- If paying with cash, please try to have the exact amount (we have limited change at the office). You may drop off your payment at our office during our business hours. If your order was delivered to you, you may give your payment to the Pinnacle Linens representative who will pick up the equipment.
- To pay with a personal or business check, please make the check payable to Pinnacle Linens, LLC. Please also include your invoice number and mail the check to: 1420 Ritchie Marlboro Rd. Ste B5 Capitol Heights, MD 20743. You may also give the check to the Pinnacle Linens representative who will pick up the equipment on the scheduled date.
- To pay with a credit card, please give us a call anytime during our business hours.
If you wish to receive a copy of your payment receipt, kindly send us an email at cbitangcol@pinnaclelinens.net or give us a call at (240) 892-2956.
Do you offer refund for equipment i did not use for my event?
Unfortunately, no. Rented equipment are charged for the time out, not for use; therefore, all delivered or picked up equipment will be charged at the full rental cost.
- PICK UP, DELIVERY, & RETURN -
Can i pick up my order instead of having it delivered?
Definitely! If you prefer to pick up your order, just give us a heads up so we can have everything ready by the time you arrive. Please call our office at (240) 892-2956 and we can schedule a pick up time that works best for you.
Upon arrival, we'll be more than happy to help you load your order into your vehicle; however, we do not permit our equipment to be tied to the vehicle (e.g. on the roof). Everything must fit safely inside. You will also be responsible for securing the equipment inside your car.
Upon arrival, we'll be more than happy to help you load your order into your vehicle; however, we do not permit our equipment to be tied to the vehicle (e.g. on the roof). Everything must fit safely inside. You will also be responsible for securing the equipment inside your car.
will I need to be there when you deliver?
You do not need to be present when we deliver your order; however, we do require someone authorized to sign the invoice, proving you have received all the equipment you ordered.
how do i prepare my used linens for pick up?
Kindly ensure that all linens are dry and free of debris prior to returning. Please put all equipment in a large trash bag or with the bag provided and place it in an area where our driver can easily locate them. If possible, please put a label on it such as "for Pinnacle Linens pick up". A Pinnacle Linens representative will pick up the equipment no later than 4:00 PM (EST) on the Return Date specified in your invoice.
if i picked up my order, how and when do i have to return the equipment by?
Kindly ensure that all linens are dry and free of debris prior to returning. You may place the equipment in a large trash bag.
If you picked up your order from the office, you must return your rented equipment two (2) days (or 48 hours) after the pick up date or the next business day if it falls on a weekend. You can also refer to the return date on your invoice copy. Please see our "Terms & Conditions" for more information.
If you picked up your order from the office, you must return your rented equipment two (2) days (or 48 hours) after the pick up date or the next business day if it falls on a weekend. You can also refer to the return date on your invoice copy. Please see our "Terms & Conditions" for more information.
For other inquiries, please refer to our "Terms & Conditions", use the "Contact Us" form, or simply give us a call at (240) 892-2956.