YoUR RENTal Agreement
Below is the "Terms & Conditions" document you will receive upon contracting to rent equipment from us.
It provides additional information concerning your linen rental.
It provides additional information concerning your linen rental.
RENTAL AGREEMENT
These are the terms and conditions (hereof referred to as “T&C”) of the AGREEMENT between Pinnacle Linens, LLC, (hereof referred to as "Supplier") and the Customer named on page one of the AGREEMENT (hereof referred to as "Customer"), which applies to all of the Equipment and/or Special Equipment listed on page one of the AGREEMENT ("Page 1") that Customer rents from Supplier. In the event of conflict, the terms and conditions specified by this agreement shall prevail.
TERMS
Customer may reserve Equipment within a minimum of two (2) business days prior to the Delivery Date, and within a minimum of two weeks (14 days) prior to the Delivery Date for Special Equipment. Orders received during Supplier's business hours will be processed that day, and orders received after Supplier's business hours will be processed the next business day.
Non-periodic orders (i.e. one time orders) with no upfront payment may be subjected to reservation fees. Reservation fee is 30% of the amount invoiced for readily available Equipment and 35% of the amount invoiced for Special Equipment. Reservations made less than the minimum business days required are subjected to a higher reservation fee, which is 50% of the amount invoiced. Any reservation fee charged will be credited to the amount invoiced.
RENTAL RATES
ALL RENTAL RATES ARE SUBJECTED TO CHANGE WITHOUT PRIOR NOTICE. Customer agrees to be locked in at the rate agreed upon on the date this AGREEMENT was signed.
CANCELLATION PENALTIES
For items readily available in the shop, orders cancelled 24 hours BEFORE the Delivery Date will not be subjected to any fees. Any orders cancelled LESS THAN 24 hours before the Delivery Date, will be subjected to a 30% cancellation fee. Orders cancelled when the equipment is already out for delivery or has been delivered will NOT BE REFUNDED (if prepaid) or will be CHARGED TO THE CREDIT CARD ON FILE FOR THE FULL AMOUNT INVOICED (if not prepaid).
For Special Equipment, orders cancelled will be subjected to a 35% cancellation fee. Orders cancelled LESS THAN 24 hours BEFORE the Delivery Date will NOT BE REFUNDED (if prepaid) or will be CHARGED TO THE CREDIT CARD ON FILE FOR THE FULL AMOUNT INVOICED (if not prepaid). Orders cancelled when the equipment is already out for delivery or has been delivered will NOT BE REFUNDED (if prepaid) or will be CHARGED TO THE CREDIT CARD ON FILE FOR THE FULL AMOUNT INVOICED (if not prepaid).
For Equipment orders with reservation fees, the reservation fee will NOT BE REFUNDED if the order is cancelled less than 24 hours before the Delivery Date. Reservation fee for cancelled Special Equipment orders will NOT BE REFUNDED. All cancelled orders with reservation fees when the equipment is out for delivery or has been delivered will NOT BE REFUNDED (i.e. Customer is billed for the entire invoice).
DELIVERIES & FEES
Customer may opt to pick up their order from the shop, otherwise Supplier will deliver on the date listed under the "Delivery Date" section of the AGREEMENT, and Supplier will pick up the Equipment and/or Special Equipment from Customer on the date listed under "RETURN DATE" section of the AGREEMENT.
Supplier charges a twenty-five dollar ($25.00) DELIVERY & PICK UP Fee within the DC Metropolitan area for reservations received at least two (2) days before the Delivery Date. Supplier charges a fifty dollar ($50) RUSH DELIVERY AND PICK UP Fee for reservations received less than forty-eight (48) hours before the Deliver Date. Areas extending the 495 Beltway may be subjected to higher DELIVERY & PICK UP charges.
CUSTOMER RESPONSIBILITY
CUSTOMER ASSUMES ALL RISK OF LOSS. Once the Equipment and/or Special Equipment (hereof referred to as "equipment") is delivered, Customer is responsible for ensuring the condition of the equipment. In other words, Customer is responsible for maintaining the good and working condition of the equipment rented. All equipment will be inspected at the warehouse before delivery and on site during pick-up.
EQUIPMENT TEST
The equipment rented is in good and working condition; therefore, all equipment are expected to be returned in the same good and working condition. Customer may examine the equipment to determine its quality/condition before signing the invoice.
REPLACEMENT OF MALFUNCTIONING OR DAMAGED EQUIPMENT
If Customer finds the equipment unsafe or in disrepair before use, Customer agrees to notify Supplier immediately. Supplier will replace the equipment with similar equipment in good working condition, if available. Supplier is not responsible for any incidental or consequential damages caused by delay or otherwise.
LOADING AND UNLOADING OF EQUIPMENT
If Customer or Customer's employees assist in the loading and/or unloading of the equipment, Customer agrees to assume all risk of, and hold Supplier harmless for, any property damage and personal injuries, including damage or injuries attributed to the negligence of Customer and its employees.
HOLD HARMLESS
Customer agrees to assume all risk, and hold Supplier harmless for, property damage and personal injuries caused by the equipment and/or arising from Customer's negligence. Customer shall indemnify and hold Supplier harmless of any claim of third party's loss, injury, and damage to their person and property arising out of Customer's possession, use, maintenance, or return of equipment, including legal cost incurred in defense of such claims.
PROHIBITED USES
Use of equipment in the following circumstances is prohibited and constitute a breach of contract:
(a) Use for illegal purpose or in an illegal manner.
(b) Improper, unintended, or misuse.
(c) Use by anyone other than Customer without Supplier's written permission.
(d) Use at any location other than the address listed in the "Event Location" section of the AGREEMENT without Supplier's written permission.
ASSIGNMENT, SUBLEASES, AND LOANING OF EQUIPMENT
Supplier may assign under this AGREEMENT without Customer's consent, but will remain bound to all obligations herein. Customer may not sublease or loan Equipment without Supplier's written permission. Any purported assignment by the Customer is null and void.
ACCIDENT NOTIFICATION
Customer will immediately notify Supplier in the event of any accident regarding the equipment.
EQUIPMENT RETURN
At the termination of this AGREEMENT, Customer shall return all rented equipment to Supplier, in the condition and repair as when delivered to Customer, subjected only to reasonable wear and tear. Customer is responsible for having the equipment ready for pick up on the day specified on the invoice. Supplier will pick up the equipment no later than 5:00 PM Eastern Standard Time (EST). If Customer decides to pick up and return the equipment on their own, all equipment must be returned to the office no later than 5:00 PM EST the next business day after their event. Customer shall be responsible for all losses or damages to the equipment from the time of delivery to Customer until the equipment is picked up by Supplier.
LATE EQUIPMENT RETURN CHARGES
Late equipment returns are subject to additional charges. A daily rate of 5% of the amount invoiced will be added to the total bill until all equipment is returned.
MISSING EQUIPMENT
Upon delivery, Customer is responsible for safeguarding the equipment and will be held liable for any lost or stolen equipment in their possession during the rental period. Customer will have two (2) additional business days after the Return Date to return any missing items. If Customer fails to return the missing equipment, they must either:
(a) Pay the full cost of the equipment - The full cost of the Equipment will be calculated using the current market price of the damaged equipment multiplied by the quantity of equipment damaged. Customer must pay within ten (10) days after receiving an invoice for missing equipment.
OR
(b) Replace the Equipment with the same or similar model - Supplier reserves the right to determine the quality of the equipment replacement. Supplier must receive replacements within a reasonable period after Customer receives an invoice for missing equipment.
DAMAGES
Upon delivery, Customer is responsible for maintaining the condition of the equipment and will be held liable for any damages incurred during the rental period. Supplier reserves the right to determine the extent of any damages to the equipment and will contact Customer within two (2) business days if any damage to the equipment is determined. Customer will be provided reasonable time to inspect the damages if they choose to do so; however, Supplier will be the final determinant if the equipment need to be replaced or repaired. If any damage is determined, Customer must either:
(a) Pay the full cost of the equipment - The full cost of the equipment will be calculated using the current market price of the damaged equipment multiplied by the quantity of equipment damaged. Customer must pay within ten (10) days after receiving an invoice for damaged equipment.
OR
(b) Replace the equipment with the same or similar model - Supplier reserves the right to determine the quality of the equipment replacement. Supplier must receive replacements within a reasonable period after Customer receives an invoice for damage equipment.
THEFT
Supplier, at its own discretion, may report as stolen all personal property not returned within a reasonable time after the Return Date (e.g. ten (10) days after receiving an invoice for missing equipment) or if conditions and circumstances indicate theft before that time.
PAYMENT TERMS, UNPAID INVOICES, & OVERDUE ACCOUNTS
Supplier accepts the following forms of payment: Personal Checks, Business Checks, Cash, and Major Credit Cards. All checks are to be made out to Pinnacle Linens, LLC.
For one time rentals, invoice payment can be made after placing the order or, if they choose to, when Customer comes to pick up their order from the shop. Otherwise, full payment is due on the Return Date of the AGREEMENT. IF CUSTOMER FAILS TO PAY ON THE RETURN DATE, AN ADDITIONAL 5% DAILY CHARGE WILL BE ADDED TO THE INVOICE UNTIL IT IS PAID IN FULL. IF CUSTOMER FAILS TO PAY WITHIN TEN (10) DAYS AFTER THE RETURN DATE, they will be automatically billed for the total amount, including any additional charges, using the credit card information on file.
For periodic rentals (i.e. weekly rentals), terms of payment are based on what Supplier and Customer agreed on (see contract for details, if applicable). Typically, periodic rental invoices must be paid within 30 days after they are delivered to and signed by Customer. IF CUSTOMER FAILS TO PAY WITHIN A REASONABLE TIME AFTER THEIR PAYMENT TERM OR AFTER THE 30 DAY PERIOD, AN ADDITIONAL 5% DAILY CHARGE WILL BE ADDED TO THE INVOICE UNTIL IT IS PAID IN FULL.
REPOSSESSION
Upon failure to pay the amount invoiced or other breach of contract, Supplier may terminate this AGREEMENT and take possession of and remove equipment from its current location; this AGREEMENT being an expressed license to enter anyone's property to the same extent as the Customer. Supplier and its agents shall not be liable for any claims for damages or trespass arising from out of the removal of the equipment.
COLLECTION COST
Customer agrees to pay reasonable collection cost, attorney’s and court fees, and other expenses involved in the collection of charges or enforcement of contract terms and conditions.
ALL EQUIPMENT RENTALS REQUIRE A CREDIT CARD and A DRIVER’S LICENSE OR ANY FORM OF GOVERNMENT ID ON FILE.
They are to be submitted when the T&C is signed. Reservations are based on a first come first serve basis and require a completed rental application before orders can be processed. Quotes and proposals do not equate to a contract and do not guarantee equipment will still be available on the desired date of delivery.
Pinnacle Linens, LLC reserve the right to amend any part of the T&C at all times. Customers will be made aware of any changes before signing.
These are the terms and conditions (hereof referred to as “T&C”) of the AGREEMENT between Pinnacle Linens, LLC, (hereof referred to as "Supplier") and the Customer named on page one of the AGREEMENT (hereof referred to as "Customer"), which applies to all of the Equipment and/or Special Equipment listed on page one of the AGREEMENT ("Page 1") that Customer rents from Supplier. In the event of conflict, the terms and conditions specified by this agreement shall prevail.
TERMS
- EQUIPMENT. All equipment readily available in Supplier's shop.
- SPECIAL EQUIPMENT. All equipment not readily available in Supplier's shop and must be made in house or ordered from a manufacturer (i.e. out of stock tablecloths, special tablecloths and napkins, and high end special tablecloths).
- DELIVERY DATE. Date of delivery Supplier and Customer agreed on upon contracting. Any changes to the delivery date must be approved by both parties.
- RETURN DATE. Date when Supplier is scheduled to pick up Equipment and/or Special Equipment from Customer or date when Customer is scheduled to return Equipment and/or Special Equipment to Supplier.
Customer may reserve Equipment within a minimum of two (2) business days prior to the Delivery Date, and within a minimum of two weeks (14 days) prior to the Delivery Date for Special Equipment. Orders received during Supplier's business hours will be processed that day, and orders received after Supplier's business hours will be processed the next business day.
Non-periodic orders (i.e. one time orders) with no upfront payment may be subjected to reservation fees. Reservation fee is 30% of the amount invoiced for readily available Equipment and 35% of the amount invoiced for Special Equipment. Reservations made less than the minimum business days required are subjected to a higher reservation fee, which is 50% of the amount invoiced. Any reservation fee charged will be credited to the amount invoiced.
RENTAL RATES
ALL RENTAL RATES ARE SUBJECTED TO CHANGE WITHOUT PRIOR NOTICE. Customer agrees to be locked in at the rate agreed upon on the date this AGREEMENT was signed.
CANCELLATION PENALTIES
For items readily available in the shop, orders cancelled 24 hours BEFORE the Delivery Date will not be subjected to any fees. Any orders cancelled LESS THAN 24 hours before the Delivery Date, will be subjected to a 30% cancellation fee. Orders cancelled when the equipment is already out for delivery or has been delivered will NOT BE REFUNDED (if prepaid) or will be CHARGED TO THE CREDIT CARD ON FILE FOR THE FULL AMOUNT INVOICED (if not prepaid).
For Special Equipment, orders cancelled will be subjected to a 35% cancellation fee. Orders cancelled LESS THAN 24 hours BEFORE the Delivery Date will NOT BE REFUNDED (if prepaid) or will be CHARGED TO THE CREDIT CARD ON FILE FOR THE FULL AMOUNT INVOICED (if not prepaid). Orders cancelled when the equipment is already out for delivery or has been delivered will NOT BE REFUNDED (if prepaid) or will be CHARGED TO THE CREDIT CARD ON FILE FOR THE FULL AMOUNT INVOICED (if not prepaid).
For Equipment orders with reservation fees, the reservation fee will NOT BE REFUNDED if the order is cancelled less than 24 hours before the Delivery Date. Reservation fee for cancelled Special Equipment orders will NOT BE REFUNDED. All cancelled orders with reservation fees when the equipment is out for delivery or has been delivered will NOT BE REFUNDED (i.e. Customer is billed for the entire invoice).
DELIVERIES & FEES
Customer may opt to pick up their order from the shop, otherwise Supplier will deliver on the date listed under the "Delivery Date" section of the AGREEMENT, and Supplier will pick up the Equipment and/or Special Equipment from Customer on the date listed under "RETURN DATE" section of the AGREEMENT.
Supplier charges a twenty-five dollar ($25.00) DELIVERY & PICK UP Fee within the DC Metropolitan area for reservations received at least two (2) days before the Delivery Date. Supplier charges a fifty dollar ($50) RUSH DELIVERY AND PICK UP Fee for reservations received less than forty-eight (48) hours before the Deliver Date. Areas extending the 495 Beltway may be subjected to higher DELIVERY & PICK UP charges.
CUSTOMER RESPONSIBILITY
CUSTOMER ASSUMES ALL RISK OF LOSS. Once the Equipment and/or Special Equipment (hereof referred to as "equipment") is delivered, Customer is responsible for ensuring the condition of the equipment. In other words, Customer is responsible for maintaining the good and working condition of the equipment rented. All equipment will be inspected at the warehouse before delivery and on site during pick-up.
EQUIPMENT TEST
The equipment rented is in good and working condition; therefore, all equipment are expected to be returned in the same good and working condition. Customer may examine the equipment to determine its quality/condition before signing the invoice.
REPLACEMENT OF MALFUNCTIONING OR DAMAGED EQUIPMENT
If Customer finds the equipment unsafe or in disrepair before use, Customer agrees to notify Supplier immediately. Supplier will replace the equipment with similar equipment in good working condition, if available. Supplier is not responsible for any incidental or consequential damages caused by delay or otherwise.
LOADING AND UNLOADING OF EQUIPMENT
If Customer or Customer's employees assist in the loading and/or unloading of the equipment, Customer agrees to assume all risk of, and hold Supplier harmless for, any property damage and personal injuries, including damage or injuries attributed to the negligence of Customer and its employees.
HOLD HARMLESS
Customer agrees to assume all risk, and hold Supplier harmless for, property damage and personal injuries caused by the equipment and/or arising from Customer's negligence. Customer shall indemnify and hold Supplier harmless of any claim of third party's loss, injury, and damage to their person and property arising out of Customer's possession, use, maintenance, or return of equipment, including legal cost incurred in defense of such claims.
PROHIBITED USES
Use of equipment in the following circumstances is prohibited and constitute a breach of contract:
(a) Use for illegal purpose or in an illegal manner.
(b) Improper, unintended, or misuse.
(c) Use by anyone other than Customer without Supplier's written permission.
(d) Use at any location other than the address listed in the "Event Location" section of the AGREEMENT without Supplier's written permission.
ASSIGNMENT, SUBLEASES, AND LOANING OF EQUIPMENT
Supplier may assign under this AGREEMENT without Customer's consent, but will remain bound to all obligations herein. Customer may not sublease or loan Equipment without Supplier's written permission. Any purported assignment by the Customer is null and void.
ACCIDENT NOTIFICATION
Customer will immediately notify Supplier in the event of any accident regarding the equipment.
EQUIPMENT RETURN
At the termination of this AGREEMENT, Customer shall return all rented equipment to Supplier, in the condition and repair as when delivered to Customer, subjected only to reasonable wear and tear. Customer is responsible for having the equipment ready for pick up on the day specified on the invoice. Supplier will pick up the equipment no later than 5:00 PM Eastern Standard Time (EST). If Customer decides to pick up and return the equipment on their own, all equipment must be returned to the office no later than 5:00 PM EST the next business day after their event. Customer shall be responsible for all losses or damages to the equipment from the time of delivery to Customer until the equipment is picked up by Supplier.
LATE EQUIPMENT RETURN CHARGES
Late equipment returns are subject to additional charges. A daily rate of 5% of the amount invoiced will be added to the total bill until all equipment is returned.
MISSING EQUIPMENT
Upon delivery, Customer is responsible for safeguarding the equipment and will be held liable for any lost or stolen equipment in their possession during the rental period. Customer will have two (2) additional business days after the Return Date to return any missing items. If Customer fails to return the missing equipment, they must either:
(a) Pay the full cost of the equipment - The full cost of the Equipment will be calculated using the current market price of the damaged equipment multiplied by the quantity of equipment damaged. Customer must pay within ten (10) days after receiving an invoice for missing equipment.
OR
(b) Replace the Equipment with the same or similar model - Supplier reserves the right to determine the quality of the equipment replacement. Supplier must receive replacements within a reasonable period after Customer receives an invoice for missing equipment.
DAMAGES
Upon delivery, Customer is responsible for maintaining the condition of the equipment and will be held liable for any damages incurred during the rental period. Supplier reserves the right to determine the extent of any damages to the equipment and will contact Customer within two (2) business days if any damage to the equipment is determined. Customer will be provided reasonable time to inspect the damages if they choose to do so; however, Supplier will be the final determinant if the equipment need to be replaced or repaired. If any damage is determined, Customer must either:
(a) Pay the full cost of the equipment - The full cost of the equipment will be calculated using the current market price of the damaged equipment multiplied by the quantity of equipment damaged. Customer must pay within ten (10) days after receiving an invoice for damaged equipment.
OR
(b) Replace the equipment with the same or similar model - Supplier reserves the right to determine the quality of the equipment replacement. Supplier must receive replacements within a reasonable period after Customer receives an invoice for damage equipment.
THEFT
Supplier, at its own discretion, may report as stolen all personal property not returned within a reasonable time after the Return Date (e.g. ten (10) days after receiving an invoice for missing equipment) or if conditions and circumstances indicate theft before that time.
PAYMENT TERMS, UNPAID INVOICES, & OVERDUE ACCOUNTS
Supplier accepts the following forms of payment: Personal Checks, Business Checks, Cash, and Major Credit Cards. All checks are to be made out to Pinnacle Linens, LLC.
For one time rentals, invoice payment can be made after placing the order or, if they choose to, when Customer comes to pick up their order from the shop. Otherwise, full payment is due on the Return Date of the AGREEMENT. IF CUSTOMER FAILS TO PAY ON THE RETURN DATE, AN ADDITIONAL 5% DAILY CHARGE WILL BE ADDED TO THE INVOICE UNTIL IT IS PAID IN FULL. IF CUSTOMER FAILS TO PAY WITHIN TEN (10) DAYS AFTER THE RETURN DATE, they will be automatically billed for the total amount, including any additional charges, using the credit card information on file.
For periodic rentals (i.e. weekly rentals), terms of payment are based on what Supplier and Customer agreed on (see contract for details, if applicable). Typically, periodic rental invoices must be paid within 30 days after they are delivered to and signed by Customer. IF CUSTOMER FAILS TO PAY WITHIN A REASONABLE TIME AFTER THEIR PAYMENT TERM OR AFTER THE 30 DAY PERIOD, AN ADDITIONAL 5% DAILY CHARGE WILL BE ADDED TO THE INVOICE UNTIL IT IS PAID IN FULL.
REPOSSESSION
Upon failure to pay the amount invoiced or other breach of contract, Supplier may terminate this AGREEMENT and take possession of and remove equipment from its current location; this AGREEMENT being an expressed license to enter anyone's property to the same extent as the Customer. Supplier and its agents shall not be liable for any claims for damages or trespass arising from out of the removal of the equipment.
COLLECTION COST
Customer agrees to pay reasonable collection cost, attorney’s and court fees, and other expenses involved in the collection of charges or enforcement of contract terms and conditions.
ALL EQUIPMENT RENTALS REQUIRE A CREDIT CARD and A DRIVER’S LICENSE OR ANY FORM OF GOVERNMENT ID ON FILE.
They are to be submitted when the T&C is signed. Reservations are based on a first come first serve basis and require a completed rental application before orders can be processed. Quotes and proposals do not equate to a contract and do not guarantee equipment will still be available on the desired date of delivery.
Pinnacle Linens, LLC reserve the right to amend any part of the T&C at all times. Customers will be made aware of any changes before signing.