YOUR RENTAL AGREEMENT
Below are the "Terms & Conditions" you are agreeing to when contracting to rent equipment from us.
It provides additional information concerning your linen rental.
(Updated June 26, 2025)
It provides additional information concerning your linen rental.
(Updated June 26, 2025)
RENTAL AGREEMENT.
These Terms and Conditions (“T&C”) constitute part of the Agreement between Pinnacle Linens, LLC (“Supplier”) and the Customer identified on page one of this Agreement (“Customer”). They apply to all Equipment listed on page one (“Page 1”) that the Customer rents from the Supplier. In the event of any conflict, the terms set forth in this Agreement shall take precedence.
TERMS
RESERVATIONS, ORDER SUBMISSION, & FEES.
The Customer may reserve Equipment no later than two (2) business days prior to the agreed-upon Delivery or Pick-Up Date, excluding weekends and any observed holidays. For Specialty and High-End Specialty Equipment, reservations must be made no less than fourteen (14) calendar days in advance of the Delivery or Pick-Up Date.
Orders received during the Supplier’s regular business hours shall be processed on the same business day. Orders submitted outside of these hours shall be processed on the following business day.
Any rental request that is not accompanied by full upfront payment shall be subject to a reservation fee. Reservation fees are strictly non-refundable and shall be equal to twenty percent (20%) of the total invoiced amount. Any such reservation fee shall be applied as a credit toward the final invoice balance.
RENTAL RATES.
All standard rental rates are subject to change at the sole discretion of the Supplier and without prior notice. Notwithstanding the foregoing, the Customer shall be bound by the rental rate set forth in the Agreement as of the date of its execution.
PAYMENT TERMS AND UNPAID INVOICES.
Payment may be submitted concurrently with the execution of this Rental Agreement and accompanying rental form. In the absence of such submission, full payment shall be due no later than one (1) calendar day prior to the scheduled Delivery or Pick-Up Date, as specified herein.
The Supplier accepts payment in the form of personal checks, business checks, cash, and major credit cards. All checks shall be made payable to Pinnacle Linens, LLC. Any check returned for insufficient funds or other reasons shall incur an additional charge of thirty-five dollars ($35.00)
CANCELLATION PENALTIES.
REFUNDS FOR UNUSED EQUIPMENT.
All Equipment is rented on a time-out basis rather than based on actual usage. Accordingly, no refunds shall be issued for Equipment that is reserved, delivered, or made available but remains unused during the rental period.
DELIVERIES, PICK-UPS, AND ASSOCIATED FEES.
The Customer may elect to retrieve the Equipment directly from the Supplier’s office. If not, the Supplier shall deliver the Equipment on the scheduled Delivery Date and retrieve it on the scheduled Return Date, as set forth in this Agreement.
A Delivery and Pick-Up Fee of thirty-five dollars ($35.00) shall apply to orders delivered within the greater Washington, D.C. Metropolitan Area, provided the reservation is received at least two (2) business days in advance of the Delivery Date. Reservations submitted less than two (2) business days prior to the Delivery Date shall incur a Rush Delivery and Pick-Up Fee of seventy dollars ($70.00).
Locations beyond the 495 Beltway may be subject to additional delivery and pick-up charges, as determined by the Supplier. Same-day pick-ups initiated by the Customer shall incur an additional fee of twenty-five dollars ($25.00).
CUSTOMER RESPONSIBILITY.
The Customer assumes all risk of loss or damage to the Equipment upon delivery. From the moment the Equipment is delivered to the designated location, the Customer shall be solely responsible for ensuring its proper use, safekeeping, and maintenance in good working condition for the duration of the rental period.
All Equipment shall be inspected by the Supplier at its warehouse prior to delivery and shall be subject to a follow-up inspection either at the time of pick-up by the Supplier or upon return by the Customer, as applicable.
EQUIPMENT TEST.
All Equipment provided under this Agreement is deemed to be in good and operational condition at the time of rental. Accordingly, the Customer shall be obligated to return all Equipment in the same good and working condition, subject only to reasonable wear and tear as determined by the Supplier.
The Customer shall have the right to inspect and test the Equipment upon delivery and prior to execution of the corresponding invoice, to verify its condition and functionality.
REPLACEMENT OF UNUSABLE OR DAMAGED EQUIPMENT.
In the event the Customer determines that any Equipment is unusable or in disrepair prior to use, the Customer shall promptly notify the Supplier. Upon such notification, and subject to availability, the Supplier shall furnish replacement Equipment of comparable type and quality in good working condition.
The Supplier shall not be held liable for any incidental, consequential, or indirect damages arising from any delay, unavailability, or failure to replace the Equipment.
LOADING AND UNLOADING OF EQUIPMENT.
In the event that the Customer or the Customer’s agents, employees, or representatives assist in the loading and/or unloading of the Equipment, the Customer shall assume all risk associated therewith. The Customer further agrees to indemnify and hold harmless the Supplier from and against any and all claims, liabilities, damages, or losses arising from property damage or personal injury incurred during such loading or unloading activities, including, but not limited to, those resulting from the negligence or misconduct of the Customer or its personnel.
HOLD HARMLESS.
The Customer hereby assumes all risk of property damage and personal injury arising from the use, operation, maintenance, or possession of the Equipment, including any such damage or injury resulting from the Customer’s own negligence. The Customer shall indemnify, defend, and hold harmless the Supplier from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to third-party claims for injury to persons or damage to property in connection with the Customer’s possession, use, maintenance, or return of the Equipment.
PROHIBITED USES.
The following uses of the Equipment are strictly prohibited and shall constitute a material breach of this Agreement:
(a) Utilization of the Equipment for any unlawful purpose or in a manner that violates applicable laws or regulations.
(b) Misuse, abuse, or utilization of the Equipment in a manner inconsistent with its intended purpose or design.
(c) Operation or handling of the Equipment by any person other than the Customer, unless prior written authorization has been granted by the Supplier.
(d) Use of the Equipment at any location other than the address specified in the “Event Location” section of this Agreement, unless prior written approval has been obtained from the Supplier.
ASSIGNMENT, SUBLEASE, AND LOAN OF EQUIPMENT. T
he Supplier may assign its rights and obligations under this Agreement without the prior consent of the Customer; however, the Supplier shall remain bound by all terms and conditions herein.
The Customer shall not assign, sublease, transfer, or otherwise loan the Equipment, in whole or in part, to any third party without the prior written consent of the Supplier. Any such attempted assignment, sublease, or loan by the Customer without authorization shall be deemed null and void and of no legal effect
ACCIDENT NOTIFICATION.
The Customer shall notify the Supplier within twenty-four (24) hours of any accident involving the Equipment, providing relevant details of the incident. Failure to do so may result in liability for damages.
EQUIPMENT RETURN.
Upon termination of this Agreement, the Customer shall return all rented Equipment to the Supplier in the same condition and state of repair as when originally delivered, subject only to reasonable wear and tear. Laundering is not required prior to return; however, all Equipment must be free of debris.
The Customer shall ensure that the Equipment is made available for retrieval on the Return Date specified in this Agreement. The Supplier will collect the Equipment no later than 4:00 PM Eastern Standard Time (EST) on the scheduled Return Date.
If the Customer elects to handle pick-up and return independently, all Equipment must be returned to the Supplier’s designated office location no later than 3:30 PM EST on the Return Date.
The Customer shall remain liable for any loss of, or damage to, the Equipment occurring from the time of delivery until the Equipment is returned to and received by the Supplier.
LATE EQUIPMENT RETURN CHARGES.
Late returns of Equipment shall incur additional charges. For every forty-eight (48) hours beyond the scheduled Return Date during which the Equipment remains unreturned, the Customer shall be charged an amount equal to the full invoiced rental fee.
If no Equipment is returned on the scheduled Return Date, charges shall apply immediately. The Customer may be charged up to two (2) times the full invoiced rental fee—spanning two forty-eight (48) hour billing cycles—before any unreturned linens are deemed missing, at which point the provisions outlined under the “Missing Equipment” section shall apply.
MISSING EQUIPMENT.
The Customer shall be responsible for safeguarding all Equipment upon delivery and shall be held liable for any loss or theft occurring during the rental period. The Customer shall have two (2) additional business days following the scheduled Return Date to return any missing items.
Failure to return the missing Equipment within the specified grace period shall obligate the Customer to remit full replacement costs. Such costs shall be calculated based on the current market value of each missing item, multiplied by the quantity not returned, and shall include any applicable taxes and shipping charges. Replacement fees shall be invoiced accordingly and charged to the credit card on file.
DAMAGES.
The Customer shall be responsible for maintaining the condition of the Equipment throughout the rental period and shall be held liable for any damage incurred during such period, excluding normal wear and tear.
The Supplier reserves the exclusive right to assess the extent of any damage to the Equipment and shall notify the Customer within two (2) business days following inspection. The Customer may request a reasonable opportunity to examine the damaged Equipment; however, the Supplier shall retain sole discretion in determining whether the Equipment requires repair or replacement.
In the event damage is confirmed, the Customer shall be liable for one of the following:
THEFT.
Should the Customer fail to return missing Equipment within the specified grace period, an invoice reflecting the full replacement cost shall be issued. If the invoice remains unpaid beyond its stated due date, the Supplier reserves the right, in its sole discretion, to report the unreturned Equipment as stolen to the appropriate authorities. The Supplier may also file such a report earlier if, in its judgment, the surrounding circumstances reasonably indicate theft.
REPOSSESSION.
In the event of non-payment of any invoiced amount or any other material breach of this Agreement by the Customer, the Supplier shall have the right to terminate this Agreement and immediately repossess the Equipment, regardless of its location. The Customer expressly grants the Supplier and its authorized agents a license to enter the premises where the Equipment is located, with the same authority as the Customer, for the purpose of repossession.
The Supplier and its agents shall not be held liable for any claims, damages, or allegations of trespass arising out of or related to the retrieval of the Equipment in accordance with this provision.
COLLECTION COSTS.
The Customer agrees to pay all reasonable costs incurred by the Supplier in the collection of outstanding charges or the enforcement of any terms and conditions of this Agreement. Such costs may include, but are not limited to, collection agency fees, attorney’s fees, court costs, and other related expenses.
CREDIT CARD REQUIREMENT AND RESERVATION TERMS.
All Equipment rentals require a valid credit card to be kept on file. The credit card must be submitted at the time the Terms and Conditions are executed.
Reservations are processed on a first-come, first-served basis and shall not be confirmed until a completed rental application is received and approved. Quotes and proposals are provided for informational purposes only and do not constitute a binding agreement; nor do they guarantee the availability of Equipment on the desired delivery date.
Pinnacle Linens, LLC reserves the right to amend these Terms and Conditions at any time, without prior notice.
These Terms and Conditions (“T&C”) constitute part of the Agreement between Pinnacle Linens, LLC (“Supplier”) and the Customer identified on page one of this Agreement (“Customer”). They apply to all Equipment listed on page one (“Page 1”) that the Customer rents from the Supplier. In the event of any conflict, the terms set forth in this Agreement shall take precedence.
TERMS
- Equipment. All equipment provided by the Supplier for rental purposes under this Agreement.
Specialty and High-End Specialty Equipment. Equipment that is non-standard, not readily available at the Supplier’s warehouse, and which must be custom-produced or specially procured. - Delivery Date. The date on which the Equipment is scheduled for delivery to the event location, as mutually agreed upon by the Supplier and the Customer at the time of contracting. Any modifications to this date shall require the express approval of both parties.
- Pick-Up Date. The date on which the Equipment is to be retrieved by the Customer, as established by mutual agreement at the time of contracting. Changes to this date shall only be made with the consent of both parties.
- Return Date. The date on which the Supplier is scheduled to retrieve the Equipment from the event location, or the date on which the Customer is required to return the Equipment to the Supplier, as applicable.
RESERVATIONS, ORDER SUBMISSION, & FEES.
The Customer may reserve Equipment no later than two (2) business days prior to the agreed-upon Delivery or Pick-Up Date, excluding weekends and any observed holidays. For Specialty and High-End Specialty Equipment, reservations must be made no less than fourteen (14) calendar days in advance of the Delivery or Pick-Up Date.
Orders received during the Supplier’s regular business hours shall be processed on the same business day. Orders submitted outside of these hours shall be processed on the following business day.
Any rental request that is not accompanied by full upfront payment shall be subject to a reservation fee. Reservation fees are strictly non-refundable and shall be equal to twenty percent (20%) of the total invoiced amount. Any such reservation fee shall be applied as a credit toward the final invoice balance.
RENTAL RATES.
All standard rental rates are subject to change at the sole discretion of the Supplier and without prior notice. Notwithstanding the foregoing, the Customer shall be bound by the rental rate set forth in the Agreement as of the date of its execution.
PAYMENT TERMS AND UNPAID INVOICES.
Payment may be submitted concurrently with the execution of this Rental Agreement and accompanying rental form. In the absence of such submission, full payment shall be due no later than one (1) calendar day prior to the scheduled Delivery or Pick-Up Date, as specified herein.
The Supplier accepts payment in the form of personal checks, business checks, cash, and major credit cards. All checks shall be made payable to Pinnacle Linens, LLC. Any check returned for insufficient funds or other reasons shall incur an additional charge of thirty-five dollars ($35.00)
CANCELLATION PENALTIES.
- Cancellations made at least forty-eight (48) hours in advance of the scheduled Delivery or Pick-Up Date shall not incur any additional fees.
- Cancellations made less than forty-eight (48) hours prior to the scheduled Delivery or Pick-Up Date shall be non-refundable if payment has already been received. If payment has not been received, the Customer expressly authorizes the Supplier to charge the full invoiced amount to the credit card on file.
- In the event the Equipment has already been dispatched for delivery, or has been delivered or picked up by the Customer, the full invoiced amount shall be non-refundable, or charged in full to the credit card on file if unpaid.
- All reservation fees, once paid, are strictly non-refundable, regardless of the timing or circumstances of cancellation.
REFUNDS FOR UNUSED EQUIPMENT.
All Equipment is rented on a time-out basis rather than based on actual usage. Accordingly, no refunds shall be issued for Equipment that is reserved, delivered, or made available but remains unused during the rental period.
DELIVERIES, PICK-UPS, AND ASSOCIATED FEES.
The Customer may elect to retrieve the Equipment directly from the Supplier’s office. If not, the Supplier shall deliver the Equipment on the scheduled Delivery Date and retrieve it on the scheduled Return Date, as set forth in this Agreement.
A Delivery and Pick-Up Fee of thirty-five dollars ($35.00) shall apply to orders delivered within the greater Washington, D.C. Metropolitan Area, provided the reservation is received at least two (2) business days in advance of the Delivery Date. Reservations submitted less than two (2) business days prior to the Delivery Date shall incur a Rush Delivery and Pick-Up Fee of seventy dollars ($70.00).
Locations beyond the 495 Beltway may be subject to additional delivery and pick-up charges, as determined by the Supplier. Same-day pick-ups initiated by the Customer shall incur an additional fee of twenty-five dollars ($25.00).
CUSTOMER RESPONSIBILITY.
The Customer assumes all risk of loss or damage to the Equipment upon delivery. From the moment the Equipment is delivered to the designated location, the Customer shall be solely responsible for ensuring its proper use, safekeeping, and maintenance in good working condition for the duration of the rental period.
All Equipment shall be inspected by the Supplier at its warehouse prior to delivery and shall be subject to a follow-up inspection either at the time of pick-up by the Supplier or upon return by the Customer, as applicable.
EQUIPMENT TEST.
All Equipment provided under this Agreement is deemed to be in good and operational condition at the time of rental. Accordingly, the Customer shall be obligated to return all Equipment in the same good and working condition, subject only to reasonable wear and tear as determined by the Supplier.
The Customer shall have the right to inspect and test the Equipment upon delivery and prior to execution of the corresponding invoice, to verify its condition and functionality.
REPLACEMENT OF UNUSABLE OR DAMAGED EQUIPMENT.
In the event the Customer determines that any Equipment is unusable or in disrepair prior to use, the Customer shall promptly notify the Supplier. Upon such notification, and subject to availability, the Supplier shall furnish replacement Equipment of comparable type and quality in good working condition.
The Supplier shall not be held liable for any incidental, consequential, or indirect damages arising from any delay, unavailability, or failure to replace the Equipment.
LOADING AND UNLOADING OF EQUIPMENT.
In the event that the Customer or the Customer’s agents, employees, or representatives assist in the loading and/or unloading of the Equipment, the Customer shall assume all risk associated therewith. The Customer further agrees to indemnify and hold harmless the Supplier from and against any and all claims, liabilities, damages, or losses arising from property damage or personal injury incurred during such loading or unloading activities, including, but not limited to, those resulting from the negligence or misconduct of the Customer or its personnel.
HOLD HARMLESS.
The Customer hereby assumes all risk of property damage and personal injury arising from the use, operation, maintenance, or possession of the Equipment, including any such damage or injury resulting from the Customer’s own negligence. The Customer shall indemnify, defend, and hold harmless the Supplier from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to third-party claims for injury to persons or damage to property in connection with the Customer’s possession, use, maintenance, or return of the Equipment.
PROHIBITED USES.
The following uses of the Equipment are strictly prohibited and shall constitute a material breach of this Agreement:
(a) Utilization of the Equipment for any unlawful purpose or in a manner that violates applicable laws or regulations.
(b) Misuse, abuse, or utilization of the Equipment in a manner inconsistent with its intended purpose or design.
(c) Operation or handling of the Equipment by any person other than the Customer, unless prior written authorization has been granted by the Supplier.
(d) Use of the Equipment at any location other than the address specified in the “Event Location” section of this Agreement, unless prior written approval has been obtained from the Supplier.
ASSIGNMENT, SUBLEASE, AND LOAN OF EQUIPMENT. T
he Supplier may assign its rights and obligations under this Agreement without the prior consent of the Customer; however, the Supplier shall remain bound by all terms and conditions herein.
The Customer shall not assign, sublease, transfer, or otherwise loan the Equipment, in whole or in part, to any third party without the prior written consent of the Supplier. Any such attempted assignment, sublease, or loan by the Customer without authorization shall be deemed null and void and of no legal effect
ACCIDENT NOTIFICATION.
The Customer shall notify the Supplier within twenty-four (24) hours of any accident involving the Equipment, providing relevant details of the incident. Failure to do so may result in liability for damages.
EQUIPMENT RETURN.
Upon termination of this Agreement, the Customer shall return all rented Equipment to the Supplier in the same condition and state of repair as when originally delivered, subject only to reasonable wear and tear. Laundering is not required prior to return; however, all Equipment must be free of debris.
The Customer shall ensure that the Equipment is made available for retrieval on the Return Date specified in this Agreement. The Supplier will collect the Equipment no later than 4:00 PM Eastern Standard Time (EST) on the scheduled Return Date.
If the Customer elects to handle pick-up and return independently, all Equipment must be returned to the Supplier’s designated office location no later than 3:30 PM EST on the Return Date.
The Customer shall remain liable for any loss of, or damage to, the Equipment occurring from the time of delivery until the Equipment is returned to and received by the Supplier.
LATE EQUIPMENT RETURN CHARGES.
Late returns of Equipment shall incur additional charges. For every forty-eight (48) hours beyond the scheduled Return Date during which the Equipment remains unreturned, the Customer shall be charged an amount equal to the full invoiced rental fee.
If no Equipment is returned on the scheduled Return Date, charges shall apply immediately. The Customer may be charged up to two (2) times the full invoiced rental fee—spanning two forty-eight (48) hour billing cycles—before any unreturned linens are deemed missing, at which point the provisions outlined under the “Missing Equipment” section shall apply.
MISSING EQUIPMENT.
The Customer shall be responsible for safeguarding all Equipment upon delivery and shall be held liable for any loss or theft occurring during the rental period. The Customer shall have two (2) additional business days following the scheduled Return Date to return any missing items.
Failure to return the missing Equipment within the specified grace period shall obligate the Customer to remit full replacement costs. Such costs shall be calculated based on the current market value of each missing item, multiplied by the quantity not returned, and shall include any applicable taxes and shipping charges. Replacement fees shall be invoiced accordingly and charged to the credit card on file.
DAMAGES.
The Customer shall be responsible for maintaining the condition of the Equipment throughout the rental period and shall be held liable for any damage incurred during such period, excluding normal wear and tear.
The Supplier reserves the exclusive right to assess the extent of any damage to the Equipment and shall notify the Customer within two (2) business days following inspection. The Customer may request a reasonable opportunity to examine the damaged Equipment; however, the Supplier shall retain sole discretion in determining whether the Equipment requires repair or replacement.
In the event damage is confirmed, the Customer shall be liable for one of the following:
- Replacement Cost: Calculated based on the current market price of the damaged Equipment, multiplied by the quantity affected. Payment for any such damage shall be due within two (2) business days following the issuance of the related invoice.
THEFT.
Should the Customer fail to return missing Equipment within the specified grace period, an invoice reflecting the full replacement cost shall be issued. If the invoice remains unpaid beyond its stated due date, the Supplier reserves the right, in its sole discretion, to report the unreturned Equipment as stolen to the appropriate authorities. The Supplier may also file such a report earlier if, in its judgment, the surrounding circumstances reasonably indicate theft.
REPOSSESSION.
In the event of non-payment of any invoiced amount or any other material breach of this Agreement by the Customer, the Supplier shall have the right to terminate this Agreement and immediately repossess the Equipment, regardless of its location. The Customer expressly grants the Supplier and its authorized agents a license to enter the premises where the Equipment is located, with the same authority as the Customer, for the purpose of repossession.
The Supplier and its agents shall not be held liable for any claims, damages, or allegations of trespass arising out of or related to the retrieval of the Equipment in accordance with this provision.
COLLECTION COSTS.
The Customer agrees to pay all reasonable costs incurred by the Supplier in the collection of outstanding charges or the enforcement of any terms and conditions of this Agreement. Such costs may include, but are not limited to, collection agency fees, attorney’s fees, court costs, and other related expenses.
CREDIT CARD REQUIREMENT AND RESERVATION TERMS.
All Equipment rentals require a valid credit card to be kept on file. The credit card must be submitted at the time the Terms and Conditions are executed.
Reservations are processed on a first-come, first-served basis and shall not be confirmed until a completed rental application is received and approved. Quotes and proposals are provided for informational purposes only and do not constitute a binding agreement; nor do they guarantee the availability of Equipment on the desired delivery date.
Pinnacle Linens, LLC reserves the right to amend these Terms and Conditions at any time, without prior notice.